FAQs

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PAYMENT

  • We require a 50% non-refundable retainer fee at the time of booking, which consists of 50% of your total rental order. The remaining 50% is due 14 days prior to your event date.

    Once we have agreed upon your rental contract, your invoice will include a link where you can pay via credit card or bank account.

    Note: Pricing shown on website or in cart is not inclusive of taxes and fees.

  • We require a minimum of $500 in rental items on all orders and $2,000 in rental items on all orders requiring delivery (additional delivery fees apply).

    Any orders $500+ are eligible for client pick up and return from our rental facility in Aurora, Colorado. Clients typically pick up their items 1-2 days prior to their event date and return the items 1-2 days after (Monday - Thursday).

    Some items may not be eligible for client pick up/return based on their size/complexity of installation/fragility.

  • We require a 50% non-refundable retainer fee in order to hold the rental items for you. The remaining 50% is due 14 days prior to the pick-up/delivery date. If your event is sooner than 14 days out, you will be charged the full contract amount (one payment).

 

RENTING

  • Once you've picked out your wedding date and selected your venue, it's time to contact us. If you already know what you're looking for, add the items to your Wishlist and submit to us when you're ready. We'll check availability and reach out to you. If you need some help putting all the pieces together or prefer to place a request via email or phone, you're welcome to message or call us!

    When submitting your Wishlist, no payment is required. Submission of the items does not guarantee availability nor secure the items for you.

  • There is a Search Bar located at the top of the webpage. Simply search for an item using a key word or phrase. If you are unable to find the item or the item is not part of our inventory, please contact us to request the item. Although we cannot guarantee the item will be available, we are always looking to grow our inventory and love customer feedback!

  • Renting decor saves you time and money. We offer the ability for couples to mix and match their decor, to plan ahead with pick-up or delivery options, and make it simple by having all of our inventory on our website.

    Renting your wedding decor from The Borrowing Bride offers peace of mind knowing that even the smallest details will make your big day perfect, beautiful, and unique.

    Not finding items that fit your vision? Let us know! We are always looking to expand our inventory.

  • At this time we do not offer shipping of rental items.

  • We strongly recommend you reserve your décor items as soon as you know the details of your event so that we may check availability of your desired rental items and delivery/pick-up dates. This allows you to receive the best price (no rush fees!), secure the items for your date (no one else can rent them!), and cross one more thing off that long to-do list!

    Although we have a large inventory, we cannot guarantee all items will be available.

  • We work with each couple to confirm both the pick-up/delivery date of the items as well as the date they will need to be returned.

    In-Person Pick-Up/Return: Our clients pick up their décor 1-2 days prior to their event date and return 1-2 days after (Monday - Thursday). We can sometimes accommodate a weekend return, but additional fees may apply and weekend returns are not guaranteed.

    Delivery: We will confirm the day and time for delivery and pick up of the items well in advance of your big day!

  • The rental period is determined by The Borrowing Bride and the client. For weddings, we recommend securing the items 1-2 days prior to your event date and require the return of the items 1-2 days after your event date (Monday - Thursday).

    If you have a unique request, please contact us!

  • We want every item to be in pristine condition for your big day! Every item is thoroughly inspected and cleaned after each use. We require a 100% refundable damage deposit and a signed rental agreement to reserve your items. This deposit is equal to 50% of your inventory rental total and will be returned to you within 30 days after your return date pending no missing or damaged items. If any item(s) are damaged, broken, or missing, we will deduct the cost to repair or replace the item(s) from your deposit. Any remaining balance from your deposit will be returned to you. All broken or damaged items must be returned to us.

  • Absolutely! We just ask that the rental pieces be placed safely and securely and not be left outside overnight or in poor weather conditions (rain, snow, hail, heavy wind, etc.). If items are damaged due to being used outdoors, you may be charged a damage fee to repair or replace the item(s).

 

 SERVICES

  • Yes! We absolutely LOVE working with wedding planners to help bring your big day to life! We are happy to work directly with your wedding planner or make it a team approach.

    We have so much respect for wedding planners and all they do to help make a wedding go smoothly. Need a recommendation for a day-of, month-of, or full service wedding planner? We're happy to connect you with our favorites!

  • Yes, we participate in a limited number of collaborations throughout the year. Please contact us to discuss details and availability.

 

PICK UP & DELIVERY

  • Yes we do! We offer two options for rental items.

    Client Pick-Up: We schedule a day/time for you to pick up your items. The items you have rented will be safely and securely packed and labeled for you. We suggest scheduling to pick up your items at least 24 hours prior to your event date. You can assign a specific individual to pick up the items, but we require you give us notice at least 24 hours prior to pick-up. Please ensure there is enough space in your vehicle to pick up all the rented items.

    Onsite Delivery: We do offer delivery of your rental items to a designated location. There is an additional charge for delivery. Please contact us to confirm if we deliver to your venue or location.

  • We are based in Denver, Colorado and deliver anywhere within 150 miles. If your event is more than 150 miles from Denver, please contact us.

    Delivery areas include the Denver-metro area and surrounding areas such as Lakewood, Golden, Westminster, Boulder, Colorado Springs, Larkspur, Vail, Breckenridge, Longmont, Fort Collins, Aurora, Arvada, Lone Tree, Castle Rock, Buena Vista, and neighboring cities. We also service Wyoming and Nebraska! Please contact us to see if we deliver to your specified location!

    There is an additional fee for delivery and is based on the rental amount, location of delivery, venue restrictions, and the time of drop off and pick up.

  • Yes, there is an additonal charge for the delivery of items. The delivery cost is based on the rental amount, location of delivery, venue restrictions, and the time of drop off and pick up. Some venue locations require additional overnight accommodation.

    Please contact us to discuss in more detail.

  • Yes! We can arrange to have you pick up the items if you prefer. We will safely and securely package all the items for you. We do require that all items are returned to us in their original packaging to ensure nothing gets broken or damaged during transport.

    If picking up, please ensure your vehicle is large enough to transport the items safely. If you are picking up larger items such as lounge pieces, tables, bars and shelving, we require all clients to transport the items in an enclosed vehicle (van, trailer, box truck).

DON’T SEE YOUR QUESTION ANSWERED HERE?

Reach out via our contact form! We'd be happy to answer any questions you have about our wedding decor, rental process, or anything else!

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